I have followed all the steps provided with msconfig, restarted my
computer, used the task manager to end conflicting processes (it is deleted
due a virus being detected), tried unsuccessfully to download the adobe
cleaner tool and I still get the brief message "we have encountered the
following issue, other instances of Adobe Application Manager are running
and need to be closed" and the application manger installation just quits.
If a virus is being detected, it may be that I still have some security
software on that I cannot figure out how to turn off. There is nothing in
the notification box on the lower right except acknowledgement that
external hard drive is on. Any further suggestions. I f I cannot figure
this out I want to terminate CC contract and get a refund for my first
month. I was happy with PS CS6. This is not right.