So a few months ago I bought the subscription to After Effects, and due to a virus could not complete the install. Spent well over 8 hours of trouble shooting over a period of two days (i am a student) and could not get it to install. An Adobe customer support person even offered help and remotely accessed my computer and tried everything she could, no solution was found. so I have waited, and have been paying 20$ a month for a uninstalled program. I finally got tired of it and paid to have 101 viruses removed from my computer. I get on today to see if this would work and it did! however it downloaded the trial version from my one Adobe Id and not the full version. My other Adobe ID i have forgotten the specifics of the Username and the password. can anyone offer some help to recovering my username and my password or perhaps a way to to transfer my subscription over to the Adobe ID that I do know?
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