bonberris
Premiere Elements 12, assuming Windows 7, 8, or 8.1 64 bit.
Go to Device Manager/Display Adapters. Expand Display Adapters to see the name of your video card.
Double click the name of your video card to bring up the card's Properties dialog.
In the Properties dialog, click on the Driver tab. Under the Driver tab, what does it list there for Driver Date as well as Driver version.
If there are two video cards instead of 1, then do the above for both.
There is a place under the Driver tab to update the driver, but many feel that is not good enough. And, they would send you to the web site of the
manufacturer of the card for the latest driver information (or to the manufacturer of the computer involved).
Just let us know what video card (s) are involved and then we will decide what next.
Thank you.
ATR