Can anyone help?
I've shared a collaboration folder with some clients who are using PCs. When I create my incopy package my client opens the file from the server, makes the changes, updates the content and saves the file. The file does not update on the Creative Cloud server for me.
It looks like when he double clicks the icap file it's downloading a local file on the C: drive
Do I need to get my client to download and re-uplod the file for the workflow to work? It seems a bit clunky if that's the case.
Any guidance or assistance greatly appreciated as always
NS