LizzyLove
I appreciate the thought in the follow up. I smiled when I read your report on the answer that you got to your direct question at the end your session with the support person.
Did you notice what settings this Adobe support person was using when controlling your computer and Premiere Elements? No matter now.
Please take a look at the comments in post 3 and determine if anything there impacts the present situation.
If you have not already, double check the webcam settings.
We will watching for further news when you have the time.
Thanks.
ATR