The plugin being invoked is Adobe PDF. It has some configuration options, but the options selected on the user's browsers are not different than mine. We had a different user log onto the machine, and she was able to use the Help on Page. However, she had trouble with it when she went back to her own machine. This is the craziest issue that I have seen in a while, and I can't seem to find much information about it on the internet.
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