Hello pissedOff (I hope we can clear that),
first of all, we are users like you, but my experiences are to talk with the chat if "open".
And now please have a look at this:
•To cancel your membership in the last month (month 12), follow the steps in the "Cancel a month-to-month membership" section below. (If you cancel an annual membership in the last month you don't need assistance from customer support.) Please see part of my screenshot:
Good luck!
Hans-Günter