Hi Tiae,
Sorry for the trouble caused.
As you have mentioned above, on applying redaction marks the text on the PDF disappears.
Could you please provide more details about the issue?
- Did you start experiencing this issue recently after updating the application?
- Is it an issue that occurs with all the PDFs?
- Do all the users at your organization experience this behavior?
- Would it be possible to share any sample document? we would like to check it on our end.
You may share the sample file using the steps provided here How to share a file using Adobe Document Cloud
We will be waiting for your response.
Regards,
Meenakshi