Hello,
I just wanted to pass along a quick tip that I've been using to solve a number of intermittent issues that our customers have been reporting.
The Creative Cloud desktop app has a key command that will relaunch and reset the application. You may want to try this first before calling support if you experience any of the following:
- Continually prompted to sign in to the desktop app, i.e. sign-in loop.
- Individual creative apps e.g. Photoshop, InDesign, not staying signed in.
- Acrobat not signed in or Document Cloud documents not available.
- Applications launching in trial mode
- Applications not showing updates
- Any general weirdness in the Creative Cloud desktop app whatsoever
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
The behavior varies slightly depending on your OS, but the application will restart and reset itself. This won't fix every possible issue, but it fixes a lot of issues and I've been getting a lot of mileage out of it with customer cases. Hope this helps.
Best regards,
Chad | Enterprise Support | Adobe Pro Video
