Hello,
I used this on purpose! See by clicking >>> Cancel an annual membership (individual or team)
If you cancel within the first month, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation.
•To cancel your membership at any time, contact us.
•To cancel your membership in the last month (month 12), follow the steps in the "Cancel a month-to-month membership" section below. (If you cancel an annual membership in the last month you don't need assistance from customer support.)
And the Chat - as I said above - I always had the best experiences.
Hans-Günter