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Re: Delete a Profile When Referenced

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knixHaas

 

It seems like you have a customer resource called 'Events' that is linked to Profiles resource in a way that is not allowing you to delete the profiles.

 

Please review the links between these resources and set them up per you use case to enable profile deletes.

 

Thanks,

Pulkit


Re: Can't save preferences in Premiere

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The "Library" folder you want is sort of hidden.  Select the "Go" menu up top near the "File," "Edit," and "View" menus then hold down the option key.  This will reveal the hidden "Library" item, select that "Library" item and you should be good to go from there.  There may be other ways to access that hidden menu but this is the only way I know how.  Hope it works!

Re: Batch Process Camera RAW Auto Correct

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Hi there, thank you ,I appreciate your jumping in to help. But, unfortunately, it says 89 of 89 selected right there at the bottom right (under the image preview). I click auto correct and the preview updates (it also updates in the thumbnails), but no other thumbnails update and when I click on them, no sliders have moved, they are still in default position. I have been processing images several times a week this way for YEARS. Today it's not working and I can't find anything about it I have tried toggling back and forth, I have tried starting with another image highlighted first and then hitting  ctrl+a to highlight all, I have tried hitting the first one and using shift + click to select all. Nothing works.

Re: Limit the number of deliveries sent per day

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ryanbcg7

 

ACS offers Fatigue management at the recipient level to restrict the number of deliveries regardless of channel. There is a detailed step-by-step tutorial that walks through how to set this up here: Fatigue rules

 

 

Thanks,

Pulkit

Re: Auto Smart Tone / Auto Analyzer very slow

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I'm sorry.  I can't help!  Maybe someone else can. 

Re: Chopping up a sock puppet (photo) for CH?

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Cool! You could replace the top half of the mouth image  as well (just move it up a touch), but you dont really need to I think. Looks pretty good!

Exported MP4 at 8 FPS is corrupt

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I'm editing a screen capture of a Powerpoint silde show with VO. It was captured at 8 FPS. When I export the file it will not open and a corrupt error comes up. I changed the frame rate to 30 FPS and it worked. Is there some limitation with frame rates and MP4?

Adding MS-Word files into existing PDF via Organize Pages Tool

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I have an existing PDF, and I'm adding various documents into it, some of which are .docx files. I'm 100% certain that on my old PC, I could select the .docx file, insert it, and then Adobe would automatically open the file, convert it to pdf, and put the pages in my pdf document.

 

On my new setup (Lenovo Thinkpad T490 running Windows 10, Adobe Acrobat Pro DC 2019.012.20035, I get this error instead:

 

ADOBE.png

 

I know for a fact that my file is not damaged. And yes. I could just print to PDF, and THEN insert. But I will end up having to do this 50+ a day in my work, and I really don't want to. Anyone know how to rectify this for my new laptop? Is it an issue with Office or with Acrobat?

 

Thank you in advance.


Re: Closer walk

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I think you would have to do it with draggers etc. But once you got one step going (left and right), you could turn into a replay. Then you can do as many steps as you want. I doubt the walk behavior will be any use.

Reset the Creative Cloud desktop app to solve login and licensing issues

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Hello,

I just wanted to pass along a quick tip that I've been using to solve a number of intermittent issues that our customers have been reporting.

 

The Creative Cloud desktop app has a key command that will relaunch and reset the application. You may want to try this first before calling support if you experience any of the following:

  • Continually prompted to sign in to the desktop app, i.e. sign-in loop.
  • Individual creative apps e.g. Photoshop, InDesign, not staying signed in.
  • Acrobat not signed in or Document Cloud documents not available.
  • Applications launching in trial mode
  • Applications not showing updates
  • Any general weirdness in the Creative Cloud desktop app whatsoever

 

To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R

Mac: Cmd + Opt + R

 

The behavior varies slightly depending on your OS, but the application will restart and reset itself. This won't fix every possible issue, but it fixes a lot of issues and I've been getting a lot of mileage out of it with customer cases. Hope this helps.

 

Best regards,

 

Chad | Enterprise Support | Adobe Pro Video

 

resetccapp.jpg

Re: Lightroom mobile & Dropbox

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I have experienced similar problems when exporting images from LR mobile to Dropbox, with only 1 file exported when selecting multiple files. After selecting multiple images, clicking the sharing button, if you select the first "sharing" option and choose "Dropbox", only 1 file will be exported. However, if you choose "share to files" and choose the dropbox folder, all images will be exported.

I think it's a bug.

I'm using iPhone Xs with iOS 12.4.

Re: Graphiccard is not detected anymore

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Having this same issue. Noticed Photoshop CC 2019 was lagging today. Then discovered the GPU was not recognized. I've done everything from uninstall/reinstall all video drivers (tried different versions) as well as uninstalling and reinstalling Photoshop.

 

I have literally spent 6 hours troubleshooting and nothing has fixed it. Extremely frustrating.

 

///

 

Several hours later:

 

Discovered the issue was a window update.

 

Uninstalled the update (then installed a utility to keep that update from updating automatically) and then the GPU would show up in PS, but I couldn't load or save files. Uninstalled PS. Reinstalled. Same issue. GPU would show up, but couldn't load/save. Turned off GPU in photoshop. Exited. Opened PS... and then it worked. Checked preferences, and GPU was there and turned on. So not sure what exactly fixed it... but it was the windows update. I create a RESTORE point called "photoshop works".

Re: Adding Font to Acrobat

Re: Symmetry Tool Radial and Mandala Option Unavailable

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I am having the same issue. I was using the mandala option 2 days ago and it is no longer there today... please help! I have made sure my PS is up to date.

video preview on display

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I'm trying to connect an external screen to use as the preview on after effects. The screen is connected with an HDMI connection.

For some reason, after I check the box of the screen in "video preview", the external screen does not respond.

I am working on a MSI laptop. I also have a Mac laptop and when I did the same with him it worked.

Can you think of what could be the reason?

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Re: Why does ACS API not return pagination information when is should???

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Thanks Pulkit, I am just using a standard .NET HttpClientcall and the pagination stuff is missing in the raw result stream.  The JSON returned is also well formed so I don't think it is being truncated.   Notably, I do get pagination info in many places, just not with subscriptions and with profile emails.  I will give Postman a shot against our instance, though and see if it is code related or instance related.   Will post results in the AM.

Re: Catalog Problem

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https://forums.adobe.com/people/Upbeat+Almond  wrote

 

Help ... Are there any ideas out there as to how these thousands of duplicates can be deleted???

Hi Upbeat Almond,

 

I am using PSE2019 on Windows 10. To delete multiple photos using the Organizer what I do is left-click and drag my mouse across pics I want to delete. Then, I right-click the mouse on the selected items and select "Delete Selected Items From Catalog". I have not tried using the Delete key. I hope this helps!

Re: Hot Key - Return to The Spot on the Timeline of the Last Extraction I Made

Re: Acrobat 2017 freezes when trying to bring up a Windows Expolorer window

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Hello Vinod.

 

When I try to use "File - open" or "File - save as" NO browse window opens. Acrobat just stops responding. As a result I can't send you a screen grab of the FileOpen dialog because it does not come up. That seems to be the issue.

 

As for your second set of comments:

 

1. I do not have a network drive connected. My system has 3 drives: an SSD boot drive, a SATA drive and a second SSD drive, all directly connected.

 

2. The only other program that has done this before is MS Word 2007 where it locks up when I try to use "File - open". With Word, however, if I close the program and re-open it I can then use "File - open" and it works fine. With Acrobat this is not the case.

 

3. I have restarted my system several times. I have uninstalled and re-installed Acrobat with many reboots in between these steps. Nothing has worked as of yet.

Re: Hot Key - Return to The Spot on the Timeline of the Last Extraction I Made

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Thanks. Does the pancake method work if say I've got multiple stacked tracks of video and audio from different sources which are all synched and I'm going in and cutting out little slices (columns) of the overall long clips? I don't want the full clips, nor do I want to dice the full clips up because I have hours of marked / transcribed footage which I can easily search without having to go through all of the diced up smaller clips. Does that make sense?

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